Terms & Conditions

1. Acceptance of Terms

By accessing or using our website or services, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional terms and conditions that may apply to specific services or features.

If you are using our services on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms and Conditions.

2. Description of Services

Prestige Occasion provides professional event planning and occasion management services, including but not limited to:

• Event consultation and planning
• Venue selection and coordination
• Vendor management and coordination
• Event design and decor
• Budget management
• Day-of event coordination
• Full-service event management

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without notice.

3. Client Responsibilities

As a Client, you agree to:

• Provide accurate, complete, and up-to-date information when placing an order or using our services.
• Cooperate with our team and provide timely feedback and decisions as requested.
• Pay all fees and charges associated with our services in accordance with our payment terms.
• Comply with all applicable laws and regulations in connection with your use of our services.
• Respect the rights and property of our team, vendors, and venues.
• Ensure that all guests and attendees at your event comply with applicable laws and venue rules.

4. Order Placement and Confirmation

4.1 Order Process

To place an order for our services, you must:

• Complete our order form (available on our website or by contacting us directly).
• Provide all required information, including event details, preferences, and contact information.
• Review and accept these Terms and Conditions.
• Review and accept our Privacy Policy.
• For SMS communications, provide explicit opt-in consent where required.

4.2 Order Confirmation

Upon receipt of your order, we will review the details and contact you to confirm availability, pricing, and other details. Your order is not confirmed until we send you written confirmation (via email or other agreed-upon method).

We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Incomplete or inaccurate information
• Unavailability of services or vendors
• Suspicion of fraudulent activity
• Violation of these Terms and Conditions

4.3 Order Modifications

You may request modifications to your order by contacting us directly. We will use reasonable efforts to accommodate your requests, but we cannot guarantee that all modifications will be possible. Additional charges may apply for modifications.

5. Pricing and Payment

5.1 Pricing

All prices for our services are quoted in U.S. dollars and are subject to change without notice. The final price for your event will be confirmed in your written agreement and may vary based on:

• The type and size of your event
• The specific services you require
• The vendors and venues selected
• The date and time of your event
• Any custom or special requests

5.2 Payment Terms

Payment terms will be specified in your written agreement. Typically, we require:

• A non-refundable deposit to secure our services (usually 25-50% of the total estimated cost).
• Interim payments as specified in your agreement.
• Final payment due before the event date (typically 30 days prior to the event).

All payments are non-refundable unless otherwise specified in your agreement.

5.3 Payment Methods

We accept various payment methods, including:

• Credit and debit cards (Visa, MasterCard, American Express, Discover)
• Bank transfers
• Checks (subject to clearance)
• Other payment methods as agreed upon

Payment processing is handled by our third-party payment processors, and you agree to comply with their terms and conditions.

5.4 Late Payments

Payments received after the due date may be subject to late fees at a rate of 1.5% per month (18% APR). We reserve the right to suspend or cancel services for non-payment.

6. Cancellation and Postponement

6.1 Client-Initiated Cancellation

If you need to cancel your event, you must notify us in writing as soon as possible. Cancellation fees will apply as follows:

• More than 90 days before the event: Deposit is non-refundable, but you will not be charged any additional cancellation fees.
• 60-89 days before the event: 25% of the total contract amount will be charged as a cancellation fee.
• 30-59 days before the event: 50% of the total contract amount will be charged as a cancellation fee.
• Less than 30 days before the event: 100% of the total contract amount will be charged as a cancellation fee.

6.2 Postponement

If you need to postpone your event, you must notify us in writing as soon as possible. Postponement fees will depend on the timing and the impact on our vendors and team:

• More than 90 days before the event: No postponement fee, subject to vendor availability for the new date.
• 60-89 days before the event: 15% of the total contract amount will be charged as a postponement fee.
• 30-59 days before the event: 25% of the total contract amount will be charged as a postponement fee.
• Less than 30 days before the event: 50% of the total contract amount will be charged as a postponement fee.

Postponement is subject to availability of our team and vendors for the new date.

6.3 Company-Initiated Cancellation

In the unlikely event that we must cancel your event due to circumstances beyond our control (e.g., natural disasters, vendor unavailability), we will:

• Notify you as soon as possible.
• Refund any payments made to us (excluding non-refundable deposits paid to third-party vendors).
• Use reasonable efforts to help you find alternative arrangements.

We are not responsible for any additional costs or losses you may incur as a result of such cancellation.

6.4 Force Majeure

Neither party shall be liable for any failure to perform its obligations under these Terms and Conditions due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government actions, labor disputes, or internet outages.

7. Refund Policy

All payments made to Prestige Occasion are non-refundable, except as otherwise specified in these Terms and Conditions or in your written agreement.

In the event of a cancellation by the Client, refunds (if any) will be processed according to the cancellation policy outlined above. Refunds will be issued to the original payment method and may take 5-10 business days to process.

We are not responsible for refunding any payments made directly to third-party vendors (e.g., venues, caterers, photographers). Refund policies for third-party vendors are subject to their individual terms and conditions.

8. Intellectual Property

All content and materials available on our website, including but not limited to text, graphics, logos, images, audio clips, video clips, and software, are the property of Prestige Occasion or our licensors and are protected by U.S. and international copyright laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website, except as follows:

• Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
• You may print or download one copy of a reasonable number of pages of our website for your personal, non-commercial use and not for further reproduction, publication, or distribution.

You must not:

• Modify or copy the materials.
• Use the materials for any commercial purpose or for any public display.
• Attempt to decompile or reverse engineer any software contained on our website.
• Remove any copyright or other proprietary notations from the materials.
• Transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by us at any time.

9. SMS and Text Message Communications

By providing your mobile phone number and opting in to receive SMS communications from us, you agree to the following terms:

• You consent to receive automated promotional and informational messages from Prestige Occasion at the number provided.
• Message frequency varies based on your preferences and our promotional activities.
• Message and data rates may apply. Please check with your mobile carrier for details on applicable rates.
• You can opt out of receiving SMS messages at any time by replying "STOP", "END", or "UNSUBSCRIBE" to any message we send.
• You will receive a confirmation message that you have been unsubscribed.
• For help with SMS messaging, reply "HELP" to any message.
• Our SMS messaging is supported by most major U.S. carriers, but we cannot guarantee compatibility with all carriers or devices.
• Consent to receive SMS communications is not a condition of purchase.

By opting in to SMS communications, you represent and warrant that you are the owner or authorized user of the mobile phone number provided and that you are authorized to accept these terms on behalf of the number's owner.

10. Disclaimers

10.1 General Disclaimer

OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON OUR WEBSITE, INCLUDING BUT NOT LIMITED TO THE COMPLETENESS, CORRECTNESS, ACCURACY, ADEQUACY, OR RELIABILITY OF SUCH INFORMATION, CONTENT, MATERIALS, OR PRODUCTS.

10.2 No Professional Advice

The information provided on our website is for general informational purposes only and does not constitute professional advice. We are not lawyers, accountants, or financial advisors, and the information on our website should not be relied upon as such.

10.3 Event Outcomes

While we use our best efforts to ensure the success of your event, we cannot guarantee specific outcomes or results. Factors beyond our control (e.g., weather, vendor performance, guest behavior) may affect your event.

10.4 Third-Party Services

Our website and services may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PRESTIGE OCCASION, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• YOUR USE OF OR INABILITY TO USE OUR WEBSITE OR SERVICES.
• ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN.
• ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR WEBSITE.
• ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR WEBSITE BY ANY THIRD PARTY.
• ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH OUR WEBSITE.

IN NO EVENT SHALL PRESTIGE OCCASION, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY DAMAGES, LIABILITIES, OR LOSSES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR WEBSITE OR SERVICES.

THE FOREGOING LIMITATIONS OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

12. Indemnification

You agree to defend, indemnify, and hold harmless Prestige Occasion and its affiliates, and their respective directors, officers, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to attorney's fees) arising from:

• Your use of and access to our website or services.
• Your violation of any term of these Terms and Conditions.
• Your violation of any third-party right, including without limitation any copyright, property, or privacy right.
• Any claim that your use of our website or services caused damage to a third party.

This defense and indemnification obligation will survive these Terms and Conditions and your use of our website and services.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms and Conditions will not be considered a waiver of those rights. If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court, the remaining provisions of these Terms and Conditions will remain in effect.

14. Dispute Resolution

Any dispute arising out of or in connection with these Terms and Conditions or your use of our website or services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

The arbitration shall be conducted in Chicago, Illinois, and judgment on the award rendered by the arbitrator(s) may be entered in any court having competent jurisdiction.

Notwithstanding the foregoing, either party may seek injunctive relief in a court of competent jurisdiction to protect its intellectual property rights.

15. Changes to Terms and Conditions

We reserve the right to modify or replace these Terms and Conditions at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our website or services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using our website and services.

16. Contact Us

If you have any questions about these Terms and Conditions or our services, please contact us at:

Prestige Occasion
2819 E 77th Pl
Chicago, IL 60649
Email: support@prestigeoccasion.com